Ha ha
The Virgin Media that didn't much care about customers?
Well, the staff are always unhappy about a take-over, because any new owner will want to change how things are done.
Liberty's take over in Ireland of Chorus and NTL Ireland by their UPC (name of their Dutch Cable subsidiary) resulted in a huge investment and improved service for customers. I'm baffled they are renting the Virgin brand in UK and rebranding the Irish UPC as Virgin and even suggesting it's a "take over" of UPC by Virgin which is nonsense as Virgin is only a brand and there is no change of ownership at all in Ireland.