Re: Ahh the horrible days of desktop support
I remember the only complaint raised against me and upheld was thanks to a 2b, he had dragged the slider on an Office document so half his page was white space and was adamant that it was a monitor fault. He wouldn't let me touch the keyboard or mouse as he "knows" what the problem is, and he isn't that stupid that he would drag the slider without realising. I even pointed out the little dotted line being exactly where the text was starting from, but it was all for naught, I told him that if he refuses to give me access to the mouse and insists that it is a monitor fault, then I can't help him.
Sadly he was sufficiently high enough up the managerial chain that when he raised a complaint, nobody challenged it.
Biting the hand that feeds IT
