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Kneel before Zod! OpenText claims mighty Documentum from Dell


What it really does is bring a huge amount of support money from customer's enterprise infrastructure systems to OpenText. They'll not sell much, as these things are one-off sales to big cusotmers; once they're embedded, all you get is slow, organic growth of licenses and a stream of support income until the customer business changes enough to warrant a rethink. That way of working killed Vignette (along with management's failure to notice that the world had changed), and it killed Documentum. OpenText will do nicely from the support fees.

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