Plusnet Account Security
What really bothers me is that the account name and password on your PN router has to be the same as the acount name and password that you need to use to log in to your account at PN.
The CS rep then uses that password as part of your ID check.
It therefore follows that your account password is either stored in plain text or easily decrypted.
Surely that is verging on criminally irresponsible in these days of mega login and data breaches.