Re: Outsourcing = problems
...is a couple of years down the line...
I think BA have discovered this in a matter of months!
What is telling, is given the reported problems with FLY, since it went live, there has been no "revert to old system" whilst problems are resolved...
It wouldn't surprise me to discover that FLY has been implemented using some new technology that was never intended to be used for largescale real-time transactional systems...