Re: Still planning to have these clown in your infrastructure?
Simple answer to both of your questions - Google.
Now ask the same question for an on-premise solution.
If what you want is the satisfaction of being able to shout at someone then don't go cloud. If you want some of the world's best engineers fixing it then do. If you want the ability to design around failure then go cloud or run multiple data centres and comms links yourself. If you think that you are perfect and never make a mistake then give up IT and form a new religion.