Re: What the fuck do we expect from this joke company?
That was something new to me on my Surface3pro. At one point it got buggered and wouldn't initialize the screen. "re-boots" on the surface via the power button are those "quickstart" reboots and it took a little googling to get the button combo for a hard reboot. <hold the power-button & volume-up until it shuts off for real>
That's come in handy a lot of times since.
So is <After shutdown, hold volume-up and click the power button. hold the volume-up until the UEFI menu shows up> When booting from USB this allows you to select boot order and to turn off secureboot if you need to.