Reply to post: Re: "Microsoft Certified Support Engineer"

Server vendor has special help desk for lying, incompetent sysadmins


Re: "Microsoft Certified Support Engineer"

“Memorization geeks who'd passed tests, and gave the appearance of being experts when in fact, they didn't know how to do anything.”

Yep. Interviewed a few of those. Some answers to problem-sloving questions I posed - where I was looking for a methodical approach to demonstrate an ability to think - include

"Which module was that in?"

"I don't think we covered that."

"I could probably answer that if I had the books to hand"

The jobs went to the non-certified fresh science graduates who were (a) cheaper and (b) not thick.

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