Reply to post: Re: I've just had a document delivered...

Server vendor has special help desk for lying, incompetent sysadmins

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Re: I've just had a document delivered...

It seems our Problem Management manager also reads El Reg.

Defining a problem as being the "underlying cause of an incident" (1) isn't helpful and (2) in the event of the incident being "I can't get my iPhone to connect to Eduroam" defines the End User as the problem.

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