Reply to post:

Oh dear, Vodafone: Sales dip in UK

ShortLegs
Holmes

Its not hard to figure out why revenue has dropped, it's implied in the first few sentences: link these together:

"Sales at Vodafone in the UK dropped 3.2 per cent in the first quarter of its financial year to €1.84bn (£1.5bn) - with the biz pointing to issues with its new billing system.

...operational challenges following a billing system migration...

Earlier this year Vodafone came under fire for poor customer service, mainly related to its handling of a computer glitch that led to customers being overcharged."

The implication being that the customer base was overcharged by 3.2% year on year, and that rectifying that has manifested as a decrease in revenue.

Only slightly tongue in cheek....

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