Re: Nothing to do with their terrible shops?
When I first took a Vodafone contract I wanted my number ported.... I spent the first 6 weeks eitehr being able to call but nothing else OR receive a call but nothing else. It never took less than 45 minutes to get through to customer services who were then next to useless. The classic was I rang to complain that I couldn't send/ receive texts... CS operatives response? "I'll send you the phone settings by text"
I did teh research and found all the settings for my phone (not on their website BTW) and did it myself. IN 6 attempts they never once solved any problem I rang them with.
I'm sorry if you work for Vodafone but this company deserves to go under.