Re: Sounds all to familiar
We bought new printers from a well known company which has a large research arm in America somewhere
New printers! Scan, fax, print, fast, A3, A4 and A5! Yummy!
Bet they all defaulted to 'Letter', because that was hard coded into the printer firmware and drivers - I kid not. For a well known US printer manufacturer, several years back, who's printers and drivers had exactly this feature, I went as far as creating my own set of (unsigned) drivers, just so that when users installed the drivers on their PC/laptop their printer preferences had been preset to A4 and thus avoid 'error messages' about the printers having the wrong paper loaded...
Mind you just had another problem with another well know printer manufacturer; change the paper setting in the printer from 'plain' to any other and the user will get an error telling them the printer is loaded with the wrong size of paper!