Reply to post: Nothing to do with their terrible shops?

Oh dear, Vodafone: Sales dip in UK

Oz

Nothing to do with their terrible shops?

I've bought two contracts in Vodafone shops in the last year, and both went wrong.

The first they packed me off with a PAYG SIM for a pay monthly contract, and I send ages with Tech Support trying to get the SIM working before they figured out it was the wrong SIM type.

The second I was sent away with a SIM and number which, I discovered when I tried to activate it, were not actually registered against my account. So I had to head back to the shop for them to replace the SIM and update my account.

Both times I had to use Vodafone's Chat Online option to diagnose the problems, as you're apparently no longer able to speak to anyone via phone - it does the job but it takes so long to get anything done. I can't believe it's actually saving the company any money.

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