Reply to post: Re: I concur with the procedure guides.

You deleted the customer. What now? Human error - deal with it

Doctor Syntax Silver badge

Re: I concur with the procedure guides.

Guides should also say why things are done this way and the risks involved if they aren't, especially if regulatory or legal requirements are involved. Not only does it mean the readers have a better understanding of what they're supposed to be doing, it enables a review if circumstances change. It also pre-empts manglement's bright ideas - and is evidence to deflect the inevitable shit-storm when they ignore it.

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