Reply to post: You're doing it wrong

You're doing it wrong

The writer appears to have no real idea of how to deal with faulty goods.

The important rules here are whatever consumer guarantees apply in your country/state, and "paper is magic".

First, check your consumer rights. If they can sell you something, and you only have 30 days and that's it, then tough luck, stop whining. If not, then when the sales droid insists they can't, get them to confirm it in writing, right there and then. Won't accept my return for some bullshit? Please write out your bullshit, so I can file a complaint.

Proving you're a difficult/savvy customer will often result in a sudden "one off" replacement of your device.

Then, once your sales grunt has denied you, and given you a reason for (written, they'll claim all sorts of shit if you rely on talking or email), then lodge a return request or complaint with the manufacturer. Not make bitchy comments on twitter, or contact support. Complaints or returns, and send a real letter.

The reason for all this laws, writing and sending real letters is that Legal cares about it. If you're going to spaff off at the easiest channels, then suck it up, they'll ignore you. If you bother to go through their (undoubtedly roundabout and inconvenient by design) return/complaints channels, and bother to fill in the paperwork, and send a letter noting what laws they are violating, they will pay attention.

Not only does this work with your usual physical goods, if you want someone to take your complaint seriously, then write a real letter. Because paper is magic. And the courts value paper >>> email, since it has an "independent" truth.

So darling writer, instead of twattering, emailling and writing articles about it, write complaints/returns a letter, and see what happens. You may well be shit out of luck for a refund (unless you can prove it lost you money) but you should be able to wrangle a replacement.