Re: I'm sick of smart
My local authority has removed the option of speaking to their bin collection and Street cleaning department - you can only communicate online by means of a sequence of structured questions. Unfortunately, the IT spec failed to capture the full range and nuanced detail of the services provided and the problems that might arise. And in the interests of preventing citizens taking short cuts there is no "anything else" option. Smart services are dumber than the alternative.
Biting the hand that feeds IT
