Not sure why everyone keeps banging on about just the portal access when yesterday from 11-3pm the whole of Symantec Web Security content-filtering service was down.
Surprised the Register hasn't picked up on this bigger story as this affected all outbound Internet (unless you decoupled the CSP/proxy settings in your environment). Unfortunately we have a MSS who don't know how to do that (seriously).
So another multiple geo-region, supposed resilient service that isn't. And Symantec make $$BILLIONS$$
So maybe that's why they're spinning loads of communication about the management portal only (and the Register was suckered). Read the comments on the other story before you create a new article!