Reply to post: Re: Life in a Call Center

BMW complies with GPL by handing over i3 car code

Gwaptiva

Re: Life in a Call Center

And this is the exact reason that once you made the phone call without a resolution, you write a letter (or email if you are in a hurry) to the CEO or Chairman of the company you are trying to deal with with your complaint.

In the majority of organisations, these "executive complaints" get handled by a special team, with loooads of leeway and leverage, considering they were told by the CEO -- in reality his/her secretary, to make the complaint go away.

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