Reply to post: Re: ReL or are told not to escalate things

BMW complies with GPL by handing over i3 car code

Vince

Re: ReL or are told not to escalate things

"you do realise that what your company is doing here is against the law"

Yes, but if you had a rule that says when a customer says that, you need to escalate, you'd also need a shedload more people to escalate to as in my experience, claiming something is illegal is one of the first misfires of a typical complaint that will ultimately and typically be the "customers" fault in reality.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Biting the hand that feeds IT © 1998–2019