Re: Finally confirmed my belief...
Most British Government departments are like that. They're entirely clueless and tied to MS by a very unfavourable contract that Tony Bliar signed (in return for a house in Belgravia - sue me if it's not true, Tone). They use Cap Gemini and Fujitsu etc. to "manage" their networks, and the level of service "enjoyed" by the users is truly abysmal.