Re: Been there, done that, got the paperwork!
She received a call about suspicious activity when they tried to pay the credit card bill, she tried to login to check it out and when she couldn't Natwest took over and sorted it all out.
It would have been much more stressful had it been more money than it was, and the turnaround time was OK as I could support us from my own accounts. She had to wait for a letter with a new activation for the On-line Banking and a new debit card which delayed sorting it out completely. So the money was probably back pretty quickly but she couldn't access it for 5 days.
I also steer well clear of banking on my mobile. I feel there are some things I just don't trust Android with, the same reason my Play Store account has no permanent payment details. I use gift cards if I want to buy something from their ,which is super rare.
Biting the hand that feeds IT
