"Where I work almost an entire support team is made up of contractors with no knowledge of the systems, so SLA's are being broken everywhere, the service given is utterly woeful, and the customer receives little or no actual support.
Sadly, I've seen that from the view of the client; and service levels that were bad are now shockingly awful.
What was once a company that provided a good service at a reasonable price is clearly doomed. I feel tremendously sorry for those people that have tried to do the right thing, but have been shafted by corporate greed and incompetence.
Biting the hand that feeds IT
