Re: Because data protection
Done that to the interminable bank phone calls once or twice:
Bank monkey: "Can you confirm your name and address please, to prove who you are?"
Me: "You're my bank - you've called me on the number i've given you. I want to know *YOU'RE* who you say you are before I give out any personal information! Can *you* confirm *my* address?"
Bank monkey: *silence*
And yes, Data Protection is the new Health and Safety. No-one really understands it. I fell foul of it trying to cancel my granddad's phone contract after he passed!