Re: Nobody wants...
One group that may be able to assist in the testing process but are frequently ignored are the first line support staff. I used to be included in this when I was supporting an in house application and would try everything I'd had reported from users on support calls. The purpose of the testing wasn't to prove that the application was bug free (the approach most seem to have nowadays) but to find ones that could only be exposed by using the application incorrectly. Use the whole ASCII character set in free text fields to find out which ones broke what and how, break the normal workflow to see if it can recover when the normal, logical order isn't followed. The likelihood of getting it fixed prior to release was minimal but at least we knew and could provide an answer.
In short, if everything goes pear shaped because someone entered a postcode backwards while typing left handed on the second Thursday of the month at least we knew in advance.
Biting the hand that feeds IT
