If the software wasn’t ready – and it clearly wasn’t – it wouldn’t have been expensive to inform customers that the release date was being delayed. I doubt anyone would have cared. But by pushing it out the door unfinished they created such a fiasco...
I've had that argument so many times, sometimes with managers who listren, sometimes with ones who wont.
Late delivery of a project annoys the hell out of a customer, but if it works they soon forget. Deliver something on time but broken and they'll be reminded every day they have to use the stuff.
Biting the hand that feeds IT
