What was the failure ?
Was it capacity ? What was the university IT operations team doing before this happened ? Did they have any kind of monitoring on before services degraded ? Do they have some kind of failover or spare capacity in there architecture. Or was it that some beancounter could not be convinced fast enough to add/upgrade IT infra - so lets blame vendor for failure ?
Or the systems just inexplicably stop working ! Just collapsed like a pile of ...
as you say "The more EMC tried to fix the worse it got"
I am sure you would love to blame EMC - oh the big corporate behemoth, who do they think they are - lets get some more facts please before you stick a knife in.