Re: I am not a fucking product.
A follow-on thought from an out-of-thread discussion: I think the Microsoft/customer relationship can be compared to the abusive spouse/victim relationship. Specifically, there are many kinds of abuse that don't result in physical trauma but which are nonetheless very real.
Today, a victim of spousal abuse can walk out of the house, never to return, and there is (in civilized nations) an entire social infrastructure in place to help them. They can find the help required to start over, rebuild their lives, deal with debt or legal issues and so much more.
In a lot of ways I feel there are parallels here. The difference is that the vendor/customer abuse cycle is more where spousal abuse was in the 1950s. The infrastructure doesn't exist to help anyone - from consumers to SMBs to enterprises - walk away from an abusive vendor.
We all know that it isn't as simple as just decided not to use a vendor's software/hardware anymore. With Microsoft's "Get Windows 10" and the "Google Stop Moving My Fucking Buttons" nature of SaaS, we've also entered a period in IT where many can't even choose to delay purchases or changed while they try to figure out an exit strategy.
Just like with abusive spouses, there are those who won't recognize they are in an abusive relationship. There are also those who recognize the abusive relationship, but rationalize staying anyways. What there isn't is several decades of social, political and economic infrastructure to help us cope with having made bad decisions and gotten stuck with abusive partner in the first place.
How the hell did we (collectively) let it get this bad? And what - if anything - can we do about it?