Re: It need not have come to this
So they are installing useless displays instead of facilitating actionable insights that independent companies can deliver via apps.
Yo! Anonymous knob! Energy companies are mandated in law to install in home displays. When industry asked if we could use apps instead, we were told "yes, but only if you install an IHD as well". There was a formal consultation about this last year, all published on the DECC web site.
But don't let that stop you jumping to ill informed conclusions.