Re: What they need to clear the paperwork backlog...
"Indeed. They might actually understand a person's situation and show compassion. That would never do."
And how - exactly - are the staff supposed to do that when the policies and procedures they're OBLIGED to work to ALLOW NO ROOM FOR DISCRETIONARY DECISIONS?
Don't blame the staff for doing their job - it benefits nobody for them to try and make decisions that can't be supported by the applicable rules: they lose their jobs, and the poor sods at the pointy end of the assessment will still end up with the decision that the rules demand.
Still - please feel free to continue proffering opinions subjects you know nothing about.
Biting the hand that feeds IT
