Re: My current pet hate
First time they call tell them that you don't want any more calls and that if they do call again you'll make an appointment for the sole purpose of expressing your displeasure to the rep. Preferably record the call. Then if they call back arrange an appointment. When the rep comes tell him to tell the company to stop calling. The rep, who's probably mostly if not entirely on commission, isn't going to be pleased but make it clear that it's entirely the company's fault because they were specifically warned and he should direct is complaints to them. Even better, have it written out, hand it to him & shut the door so he can't argue.