Reply to post: Most important thing:

Have a Plan A, and Plan B – just don't go down with the ship

smartypants

Most important thing:

Have management who continually ask themselves if they have the staff who can do all this plan A plan B business, and ensure that said staff can demonstrate they're capable of it.

That's the hardest bit, because none of this huge effort has anything to do with the ordinary day-to-day running, and it takes a leap of imagination that is often sadly lacking among upper management...

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