I hope TalkTalk are the subject of the police enquiries
Looking at what has happened here and given that the CEO of a major ISP didn't appear to really know what 'encrypted' even means never mind whether customer data actually was the police should be investigating TalkTalk for criminal negligence.
Dido is trying to make out she (they) are really sorry but these are really nasty criminals when in fact she is clueless about what happened and how. And isn't this the same lady who was nuzzling up to Claire what's her face when all the porn filter stuff was all the news. Christ she can't keep her own company safe online never mind my child. She needs to go - quickly.
It could have been some Jihadists in Russia or it could have been a script kiddy in their bedroom by the looks of things.
Truly disgraceful operation