ICO no better
I've not been able to get anywhere with Talktalk since their August hack of my data. So today I went to report my concern at the website of the Information Commissioner's Office.
1st question - Have you contacted the organisation? Yes.
2nd question - Have you received a full response? No.
At this point, the form terminates and I am advised to contact Talktalk. I phoned the ICO for advice and the telephonist told me they always advise that people should answer "yes" to Q2, even though the truth is "No", in order to be able to continue with the form!