Re: Customer satisfaction?
> If you compare PN with AAISP and Zen, they don't do so well. However the devil is very much in the details ...
Indeed.
And you also need to factor in that AAISP and Zen will tend to have self-selected "more technically knowledgeable" customers - or put another way, "average user" probably won't want to pay their prices, leaving those with more discerning requirements. These users will a) have a better understanding of issues and accept that "sh1t happens" from time to time, and b) be more able to deal with issues at the customer end (so not complaining about the ISP when it's not their fault). These customer probably are more knowledgeable about the difference between the ISP and BT OpenReach - not blaming the ISP for OpenRetch issues.
So on the whole, I'd expect higher ratings (from a much smaller sample) for this type of ISP.
Biting the hand that feeds IT
