Reply to post: BT let me down

BT engineers - missed appointments

jamiep

BT let me down

Had an installation booked in on 27th August 2015 between 1-6. Nobody turned up rang or contacted me to inform me of this, spent 2 hours on hold waiting to speak to a manager. The following day I spent a further 2 hours on hold finally got through to a manager called kumar who lied a load of times to me and also informed me that there wasn't an engineer available for that slot. How is this even possible we had an appointment ready for the works what a waste of time and effort. They gave me another appointment a week later, BT openreach installed a phone line and waited for the other engineer to turn up. Spoke to customer services again who informed me that another appointment will have to be made, I am fuming how can this be aloud.

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