Re: From the article....
"so please could some of those who are big on the huggy feely stuff like sympathy and empathy educate me on why you want or need such things at work?"
I'm going to assume that it was an honest question
Just for example... spouse/child/favourite pet falls sick, you're up all night waiting in ER. You go into work in the morning, you're tired, you don't perform your job well that day. Some sympathy and empathy means that people understand why you're having a bad day and you don't end up with loss of pay, "performance management" or notes on your HR file.