From the article....
...employees claiming they are treated with little or no empathy.
If they cannot keep up with targets, there is no wriggle room or sympathy from Amazon.
Empathy and sympathy are not why I go to work. I go to work to do the best job I can for the most money, and then I go home. That's pretty much all I require from my employer.
I realise I'm a tad more of a hard nosed capitalist than a good many El Reg readers, so please could some of those who are big on the huggy feely stuff like sympathy and empathy educate me on why you want or need such things at work?