Yep
Yep, Sprint is a distant last place in customer service still in the US. They are well known for having account problems. Sometimes it's in your favor -- you get a service you're not billed for. Sometimes, it's like in the article, they cut off a service. EITHER WAY, it's apparently like pulling teeth to get it fixed (I'm sure very few have tried to get charged extra to pay for services, but apparently the few who have tried have found it just as difficult as getting services turned on after they've been mistakenly turned off.)
GTE doesn't exist any more (part of Verizon). But, a few telcos used to "take over" exchanges from each other back in the day... GTE was apparently so bad, when they would take over a market in California, the tech companies would MOVE to avoid having to deal with GTE!
Biting the hand that feeds IT
