Reply to post: the joys of support

My top three IT SNAFUs - and how I fixed them

Anonymous Coward
Anonymous Coward

the joys of support

I can think of lots but here's a couple of good ones.

User complaining she couldn't get her laptop on the Lan, quick trip to her office to find her trying to plug her modem cable into the RJ45 network cable wall port.

And the best in all my 18 years in IT. User came to tell us the toner was low on a shared laser printer which was situated in a corridor. It was a HP4300DN so quite a big beast weighing in at something like 20kg. conversation went like this.

User "I think the toner needs changing on the 3rd floor printer its a bit faint"

Me "ah ok we'll come and replace it, but have you shaken it first?"

User "what the printer?"

Me "errrrrmmmm no just the toner cartridge"

This has happened twice! different users.

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