When a headline says "999 calls" I think of members of the public, maybe in some distress from what they are witnessing, calling for help. I am thinking of a two-way conversation in which a skilled member of staff at a dedicated call centre calms the desperate, elicits the information to send aid, and passes the information on to the appropriate emergency service.
This article seems to be about what happens next, the imformations flow between the professionals involved.
I have been in some bad situations myself. The thought that my life and health might depend on a frantic tweet from a member of the public is not reassuring.
I would have words with your headline writer.
Biting the hand that feeds IT
