Re: It's not as if...
It's deeper than that. The failure is not just a component failure or a bad design; it is a failure of an engineering/manufacturing process to notice a bad component or bad design.
Something they were awfully sure about turned out not to be true. They should be asking what made them so sure, why they were wrong, and what other things this suggests they are overconfident about.
Biting the hand that feeds IT
