Yea my web server/file server (it does dual roles) which runs XP is so unusable that the last time it went down was when there was a power outage, and the time before was another power outage (something like 1 year prior).
My current PC with windows 7 I think has crashed 1-2 times in the past 3 years, and that was strictly due to the software having issues that I was using at the time.
Windows 8 I'll give you that sorta works as it's a royal PITA to get to do anything.
Your IT support sounds mediocre, and needs replacing.
Biting the hand that feeds IT
