Re: Customer Service?
"Can anyone corroborate/refute this?"
Both. This household runs two Nissans, and the dealer service is expensive, and most of the dealers are rubbish - for work reasons I used a range of different dealers spread across the Midlands. A newer dealer (Arbury) has been much better for customer service, but still expensive.
And on the basis of our experience, Nissans are highly reliable (as in not breaking down on the road) but have far too many iffy quality parts. So our old model Qashqai had new brake disks under warranty, new shock absorbers under warranty, a track rod end under warranty, a broken interior door pull under warranty, and outside of warranty a safety recall for replacement of a low pressure fuel pump (list price a staggering £440, but done at Nissan's expense). This car is comfortable and nice to drive and was good value when bought, but I won't be buying another Nissan because of the expensive and mostly poor dealers, and because you end up seeing too much of them due to all the stuff that breaks.
Biting the hand that feeds IT
