Re: Chaotic California roads ?
"15-20 years ago this was an issue. These days all you need to do is phone ahead."
Still is an issue. Even these days, there are some people you DON'T phone ahead. One is a potential big client who has a competing bid. Sometimes, promptness is everything or at least such a linchpin that failing that can cascade into much worse. Sure, crap happens, but expectations are so high now that people expect you to be able handle everything (including the kitchen sink) and STILL be on time.