Re: PR own goal
@Sir Runcible Spoon, you may find this one helpful to assist the unwilling victim, for two reasons:
1 - it explains the whole unfair contract terms thing for normal humans, but, even better,
2 - it states the EU directive that that implements, which means Sony doesn't just have a problem with those clauses in the UK, it has that problem in the whole of the EU.
Ah, I love the smell of executive trouble in the morning...