OK, this woman's an idiot, but that description of their programme....
"examined the use of CCTV cameras to monitor the public areas of 19 council-owned tower blocks in Southampton and included the views and opinions of CCTV operators and residents on the impact of CCTV".
Bullllllllllllshit. Let me correct that for you:
"offered voyeuristic middle class punters the chance to ogle the zoo of poor people doing things they would never ever do not even once, and pontificate about what it all means over their Marks and Spencer TV dinners."