"Complaints have been mounting in the Apple Support Communities forum for a while, but have often been dismissed as a result of improper cleaning attempts and responded to with a link to Apple's cleaning guide."
Ah, yes, I well remember when the antenna problems led to Steve Jobs dismissing the complaints as a result of improper holding attempts.
Oh, wait, it was "you're holding it wrong" - same thing, but more to the point. Apple today just have no class with their responses.
Biting the hand that feeds IT
