"A 'lovely story' you apparently didn't read."
Please, tell me, which part of the story didn't I get?
You gave examples of two different people. A techno-agnostic with an Apple device that couldn't get photos of a skiing trip off the device, and someone who sounds slightly more technically minded with a non-Apple device who got photos off their device.
That tells me that it's not the device that made the difference, it was the people using them. If you'd given the non-Apple devices to the first person along with a bag of cables, would they have fared any better? If you'd given the Apple device to the second person, would they have succeeded?