I'm not going to get into iOS vs Android or any other platform argument ... Google isn't exactly a land of love and hugs either. All these companies either wall you in or slurp your data or a bit of both.
I'm not impressed with how long Apple waited before admitting that they had a problem. They left a lot of people high and dry without any explanation until opening of business in the US!
It's portraying iOS as a premium product with top class support yet didn't even bother to update the service status page until well into the fault and well into the afternoon in major markets like Europe!