Same as any website...
You let a "Designer" anywhere near it, they break it.
Ever since that dick Ive made such an enormous name for himself by dumbing down Macs, the mantra in design is "If I don't need it, remove it. If you need it, remove it anyway."
We had no end of things removed from our website in the last refresh in order to make it "Cleaner and more attractive" with the justification that they were rarely used anyway. Of course, no replacement was implemented for the few people who _did_ use them, no matter how rarely, because it would spoil the "look and feel" of the site.